Smart Compliance Welcomes Senior Customer Success Manager, Melanie Smith:
From Client to Team Member
Smart Compliance is delighted to welcome Melanie Smith as the latest addition to our team, stepping into the role of Senior Customer Success Manager. Mel is no stranger to the property and compliance sectors, bringing a wealth of experience and expertise to the business.
Before venturing into the property sector, Mel occupied leadership roles in both retail management and insurance. She started her property journey in 2006 with Spicerhaart, where she served as the Head of Customer Relations until 2018. In the following year, she transitioned strategically to the LSL group of estate agents, assuming the role of Head of Compliance and managing regulatory matters for LSLi’s eight brands as well as Marsh & Parsons. During this period, Mel secured an ICA qualification in AML Practical Customer Due Diligence, enhancing her regulatory expertise.
Our relationship with Mel isn’t a recent one. When she was with LSL, Mel was a client of Smart Compliance. It was during this period that she grew familiar with our diligent approach to Anti-Money Laundering (AML) regulations. Reflecting upon her appointment, Mel stated, “For me, understanding AML is crucial given its technical nature, and I found a shared vision with Smart Compliance. With my previous company taking a stringent stand on AML, Smart Compliance’s equally meticulous approach stood out to me. So, when an opportunity presented itself to join, I didn’t hesitate.”
Rob Sendall, CEO of Smart Compliance, welcomes Mel: “With her rich experience in the regulatory, call centre, and property industries, Mel really is the perfect fit. Her new role tasks her with overseeing the technical side of our operations. Given her track record, we’re confident in Mel’s ability to bring new perspectives and strategies to the table.”