How Smart Compliance Helped Nova Estate Agents Stay Compliant Without Slowing Down Business
Becky Lamey, the hands-on owner of Nova Estate Agents in Cheshire, recently shared her experience of partnering with Smart Compliance, and how that decision has helped her stay on top of compliance without compromising the pace or quality of her business.
Outsourcing Compliance Without Losing Control
Nova was getting busier by the day. With properties coming in and clients needing support, Becky quickly realised that handling compliance in-house was taking up too much valuable time.
“I’m far too busy. I really needed to outsource this,” Becky said. “Even now, we’re inundated, but Smart Compliance helps massively. We’re still following protocol, and I can keep track of where everything is up to.”
After doing her own research and meeting the Smart Compliance team at the EA Masters event, Becky felt confident it was the right move. With the admin side handled by a trusted partner, Becky and her team are now free to focus on the day-to-day work that drives their business forward.
Simple, Straightforward Processes
One of the things Becky appreciated most was how easy the referral system was to use once the initial training was done.
“The training was amazing. Once you know what you’re doing, it’s really, really simple,” she explained. “I love the referral form. Once it’s gone, it’s gone.”
The process now fits seamlessly into Nova’s operations. With full visibility Becky can keep things moving without compliance slowing her down.
“It’s no major time out of my day,” she added. “We know if we’re getting an offer accepted, we get the buyer compliance done. It’s just become part of the workflow.”
A Smooth Experience for Clients Too
Client experience is at the heart of Nova’s offering, and Becky was pleased to see how well her clients adapted to the new process.
“I tend to explain to them what’s going to be needed before the call. If it’s a probate property or there’s power of attorney, I prep them so it’s quicker,” she said. “Clients are fine with it. They know we’ve got to be legally compliant.”
Having the Smart Compliance team on hand has made the whole process feel smooth and supportive, both for Becky’s team and for the people they serve.
“If I email you with anything, you’re straight back, which I like,” Becky noted.
Peace of Mind and Professional Support
Becky highlighted the sense of security that Smart Compliance brings, especially when it comes to audits or tracking.
“You sleep easy at night knowing it’s all done. If there are any audits, it’s all logged, it’s all tracked, and we’ve got everything where it needs to be.”
It’s not just the system that makes the difference. It’s the people too. Becky values the support and approachability of the Smart Compliance team.
“You’re friendly, easy to approach, and everything’s simple. And you don’t just take it on and leave us to it. You’re a full support system.”
Clear Benefits and Real Value
For Becky, the value of Smart Compliance is clear. “The fees are realistic, the help’s really good, and the portal makes it easy to track where everything is up to.”
Becky also appreciates how compliance can actually help manage expectations and timings in a busy office. “You can’t put a property live or issue a memo until the compliance comes back, so it gives you a bit more time to get adverts ready or line up listings.”
A Confident Recommendation
After several months with Smart Compliance, Becky has no hesitation in recommending Smart Compliance to other agents who are juggling the same challenges.
“I’d say absolutely. It just makes life easy,” she said. “We’re happy, and we’re fast movers. So, to have something that keeps up with us and supports us properly is exactly what we needed.”
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