AML Compliance is compulsory and must be done correctly at every estate agency, but it doesn’t have to be complicated or time consuming. With the right support in place, it can be a straightforward part of day-to-day business, giving estate agents the confidence that they are compliant with HMRC guidelines.
For Vince Courtney, Co-Owner and Managing Director of Tim Russ Estate Agents, peace of mind has been the biggest benefit to working with us at Smart Compliance.
Vince shared his experience of working with us and the positive impact it’s made on his business and to his team.
Peace of Mind
He expressed that the reassurance comes from knowing he is not carrying the risk of compliance alone.
“As long as we follow your process, if anything falls through the gaps, the responsibility sits with you and not us. That gives real peace of mind.” Vince responded after being asked what our HMRC guarantee meant to him and his team.
The support we provide on both standard and complex cases means that agents can focus on their clients, safe in the knowledge that our ICA Qualified experts have the correct AML procedures in place should HMRC come knocking.
Real People, Real Support
Vince mentioned how valuable it is to have access to experienced and knowledgeable people when a compliance case comes along.
“When I get a case I’m unsure about I know I can tap into your team and that’s very comforting,” he said. “I’ve got a healthy understanding of AML, but I don’t pretend to be an expert, so it’s great to speak to someone who is.”
Human led support without AI chat bots, generic templates or automated replies is what makes Smart Compliance different to other service providers. There will always be someone ready to answer the phone, talk it through, and make the right call on tough decisions.
Simple, clear and easy for Estate Agents
Introducing a new AML process can sometimes be a worry for staff, but Vince says the transition was smoother than expected.
He highlighted that once staff had explained the importance of the process and how it worked it became a no brainer for clients. Working with Smart Compliance has given them complete clarity on the AML process.
Quality
When asked to sum up Smart Compliance using one word. Vince didn’t hesitate and replied with ‘Quality’
“There’s a quality in the system, the support, and the people. Smart Compliance takes away the headaches and the risks of non-compliance.”
Smart Compliance offers an HMRC Guarantee, giving you clarity and peace of mind on your AML process. We give you the time and the confidence to focus on what matters most, being there for your clients.
You can watch the full interview with Amy and Vince below.